How to Check Track Email Delivery in Plesk

\How to Check Track Email Delivery in Plesk

Plesk provides tools to track whether emails are successfully delivered, delayed, rejected, or failed. This helps diagnose issues with outgoing and incoming messages.

Step 1: Log in to Plesk

Visit:

https://your-server-ip:8443

Log in with your administrator or domain-level credentials.

Step 2: Access Mail Logs (for Admin Users)

If you are the server administrator:

• Go to Tools & Settings

• Click Mail Server Settings

• Then go to Mail Log Browser (or use the Log Browser if enabled)

This allows you to:

• Search by sender, recipient, or subject

• Filter results by delivery status (sent, deferred, bounced)

• See timestamps and server responses

⚠️ Mail log access is only available on servers with full root/admin access and supported extensions.

Step 3: Use the Mail Log Browser Extension (Optional)

If not already installed:

• Go to Extensions > Extension Catalog

• Search for Mail Log Browser

• Click Install

Once installed:

• Navigate to Tools & Settings > Mail Log Browser

• You can search and track email activity across domains and accounts

Step 4: Check Per-Domain Mail Logs (via SSH)

If your Plesk version does not show mail logs in the UI, or you're using a VPS:

1. Connect to your server via SSH

2. Run the following command to view the mail log:

sudo tail -f /var/log/maillog

You can also use:

grep [email protected] /var/log/maillog

Replace [email protected] with the actual sender or recipient address.

Step 5: For Mail Users – Check Sent Folder and Webmail Status

If you're a regular mailbox user (non-admin):

• Log in to Webmail:

  https://webmail.yourdomain.com
  

• Check:

  • Sent folder to verify the message was sent

  • Delivery Status Notification (DSN) or bounce-back messages

What to Look for in Mail Logs

Summary