How and where can I file abuse complaints?
If you need to report a domain name, email address or IP address involved in any illegal or abusive activity, here are some tips to follow to make this process easier.
If you believe you have experienced or witnessed any form of abusive activity involving Mikyhost services, please send an email to [email protected] (for domain names, Email, Hosting, VPS, Cloud Compute and Windows VPS)
As always, please substantiate your allegations with concrete evidence and/or any other relevant information to verify the abuse incident and help us take appropriate action. Keep in mind that depending on the type of the issue you’d like to report, the evidence may vary.
The following list explains the most common types of abuse we investigate and the required evidence we expect from you to support our investigation:
| Type of Abuse and Description | Useful Evidence | Notes and Advice |
| Child Abuse is adult content depicting minors (someone under 18 years of age). | Abusive Domain Name(s) Abusive URL(s) | To report this case to us, send an email with necessary details to [email protected] |
| Copyright/DMCA is the content that is protected by copyright being published online with no authorization rights. | An official DMCA Takedown Notice that meets all the DMCA | To report this case to us, send an email with necessary details to [email protected] |
| Email Abuse / Spam is an unsolicited commercial bulk email. This also includes “spamvertising,” i.e. advertising domains via spam sent from another network. | "From" Address " to " Address Full Email Headers Email Content | To report this case to us, send an email with necessary details to [email protected] |
| Fraud is wrongful deception with the intent to gain a monetary benefit (also known as the scam) or other benefits (i.e. access to personal details). | Abusive Domain Name(s) Abusive URL(s) Paid invoices or receipts Screenshot of the abusive page Email with full header and body (in case of email fraud) | To report this case to us, send an email with necessary details to [email protected] |
| Phishing is a type of fraud with the intent to acquire sensitive information (usernames, passwords, PINs, credit card or bank account details) using fake websites that are almost identical to legitimate ones. | Abusive Domain Name(s) Abusive URL(s) Target of the attack (legitimate website)
| If you clicked on a link or opened an attachment from a suspected phishing email, then you should run a virus check on your computer just to be safe. |
| Illegal Pharmacy is a website that sells or distributes medications with no valid prescription, outdated, substituted or counterfeit medications, thus violating the law. | Abusive Domain Name(s) Abusive URL(s) Screenshot of the abusive page | To report this case to us, send an email with necessary details to [email protected] |
| Malware is a software used to disrupt computer operations, gather sensitive data, or gain access to private computer systems. | Abusive Domain Name(s) Abusive URL(s) | To report this case to us, send an email with necessary details to [email protected] |
| Hacking Activity is networking attacks such as port scanning, brute force, denial of service attacks, etc. with the intent to infect or exploit the victim’s resources, or for other illegal purposes. | Abusive Domain Name(s) Abusive URL(s) Abusive IP address Date and time (including the time zone) of when the abuse took place Full unmasked log of the attack generated by your firewall (with the source and destination IPs/domains, user-agent, timestamps and time zone) | To report this case to us, send an email with necessary details to [email protected] |
| Trademark Infringement is the unauthorized use of a trademark or service mark on or in connection with goods and/or services in a manner that is likely to cause confusion, deception, or mistake about the source of the goods and/or services. | A formal notice of a trademark complaint that meets all the requirements. | In case of a trademarked domain name, we recommend you to seek resolution through the UDRP or URS. For more information, please visit => https://www.icann.org/resources/pages/dispute-resolution-2012-02-25-en |
| Abuse Reports stand for any other inappropriate content, including but not limited to: identity theft, unauthorized redirect/frame/IP pointing, Online Gambling, defamation, terrorism propaganda, HYIP, warez, etc. | Abusive Domain Name(s) Abusive URL(s) Screenshot of the respective abusive page | To report this case to us, send an email with necessary details to [email protected] |
Multiple complaints regarding the same issue should be consolidated in a single email thread, ensuring that complaints are not duplicated. If you have a ticket opened with our Legal and Abuse Department and would like to provide more details or have further questions, please continue this conversation via the same email thread. It is advised to make sure that the ticket ID is kept in the subject so that we can track your replies. This reduces cross-referencing and confusion, contributing to an efficient and timely communication.
