Information
MikyHost offers a 99.9% Uptime Guarantee. This means that your web server is guaranteed to be up and running 99.9% of the time during each calendar month.
MikyHost guarantees 99.9% uptime service allowing for 45 minutes of unscheduled service outage (HTTP) per month as defined here. For every additional 45 minutes of downtime you will receive a 10% credit or refund. Regardless of the number of outages, all refunds are limited to one month's hosting service fee and do not include excess usage fees or other non-standard recurring charges. The amount of credit is determined by the following table, based on the amount of server uptime for the month in which the credit is requested.
* 99.9 - 100% 0% credit
* 99.7 - 99.8% 10% credit = 3 days.
* 99.5 - 99.6% 25% credit = 8 days
* 99.3 - 99.4% 50% credit = 15 days
* 99.0 - 99.2% 75% credit = 23 days
* 98.9% and below 100% credit = 1 month
MikyHost will not be liable for any Service Outage caused by non-MikyHost operated equipment including, but not limited to, Internet NAP failures, upstream network outages or congestion and backbone failures. In addition, MikyHost will not be liable for any delays in domain registration or transfer due to InterNIC related issues, unscheduled outages, website outages and specific outages caused by malfunctioning customer scripts or applications installed by the customer, or for unusual traffic spikes or "denial of service" attacks on the customer's website.
Hybrid services, colocation services or renting rack space, cloud servers, services under bare metal environments such as dedicated servers and virtual private services are not eligible for any credit under this server uptime guarantee.
Refunds will be issued upon customer request and upon determination that a service outage, as defined by this guarantee, has occurred. To be eligible for a refund, a refund request must be submitted to the Billing Department by month end for the current month (last day of the month) or within the first Sunday of the month for the previous month.
